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Privacy Policy

SS MOVING SERVICES Privacy Policy

Effective Date: 2026-01-01

At SS MOVING SERVICES, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, protect, and store your information when you interact with our services. We are committed to maintaining the confidentiality, integrity, and security of your personal information.

This Policy applies to information collected through our website, emails, phone communications, online forms, customer service interactions, and any other method through which we engage with you.

1. Information We Collect

a. Information You Provide to Us

  • Personal Information: Name, email address, phone number, billing address, service addresses (origin and destination).
  • Service Information: Details about your move, including inventory lists, access details such as elevators or parking.
  • Payment Information: Limited billing details required to process transactions. Payments are handled securely by third-party providers.
  • Communications: Emails, calls, chat transcripts, and other communications with our support or sales team.
  • Feedback: Surveys, reviews, testimonials, and voluntary feedback.

b. Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, and referring URLs.
  • Usage Data: Pages visited, time spent, navigation patterns, and interactions.
  • Cookies and Tracking Technologies: Used to improve functionality, remember preferences, and analyze usage trends.

c. Information from Third Parties

We may receive information from business partners, payment processors, advertising networks, or public sources to improve services or prevent fraud.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and complete moving services.
  • Communicate about bookings, updates, and support requests.
  • Send administrative communications (confirmations, policy updates).
  • Send promotional or marketing messages (you may opt out anytime).
  • Send SMS messages for appointment reminders, confirmations, and updates.
  • Analyze website performance and improve customer experience.
  • Protect the safety and rights of our company and customers.
  • Comply with legal obligations.

3. Legal Basis for Processing

Where required by law (such as GDPR), we process information based on:

  • Contract performance: To provide requested services.
  • Consent: For marketing and non-essential cookies.
  • Legal obligations: To comply with regulations.
  • Legitimate interests: To improve services and prevent fraud.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, dispatch software, marketing tools, and support services.
  • Legal Authorities: When required by law.
  • Business Transfers: In case of a merger or acquisition.
  • With Your Consent: When you approve specific sharing.

We do not sell or rent your personal information.
SMS opt-in data and phone numbers are never shared with third parties.

5. Data Security

We take reasonable security measures to protect your data, including:

  • SSL encryption.
  • Restricted access to sensitive data.
  • Regular system security reviews.

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information:

  • As long as necessary to provide services.
  • As required by legal, tax, or regulatory obligations.
  • To resolve disputes or enforce agreements.

When no longer needed, data is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Object to certain processing.
  • Withdraw consent at any time.

To exercise your rights, contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies to:

  • Remember preferences.
  • Analyze traffic and usage.
  • Improve performance and security.

You can manage cookies through your browser settings.

9. International Data Transfers

If you access our services from outside Canada, your data may be transferred to and processed in Canada. We take steps to ensure compliance with applicable laws.

10. Children’s Privacy

SS MOVING SERVICES does not knowingly collect personal information from children under 13. If such data is identified, it will be deleted.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.

12. SMS Communications

By providing your phone number and opting into SMS, you agree to receive messages such as:

  • Appointment reminders
  • Booking confirmations
  • Service updates
  • Payment notifications
  • Customer support messages

Message frequency may vary.
Standard message and data rates may apply.

To opt out, reply STOP to the message.
For help, reply HELP or contact us directly.

13. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be reflected by updating the effective date at the top of this page.

Contact Us

SS MOVING SERVICES
33 Commercial Dr
Vancouver, BC V5L 0A2
Canada

Phone: +1 236-826-3168
Website: ssmovingservices.ca